Had them in for annual cleaning and furnace check. Furnace was not cleaned, filters were not change and humidifier was not even looked at, we were told we need a new furnace, which we do need, but felt like if we didn’t do it right now we would have carbon monoxide problems. They quoted a new system, for under $13,000, as we got a discount due to the fact we had used them for years as Unique. They continued to contact us about purchasing the new unit and when they were told we got a second estimate and would not be using them all of a sudden they come up with three more quotes that are less expensive and better suited for our 3 bedroom ranch home. Still waiting for the cleaning and filters to be changed. Very disappointed, and almost felt like my elderly mother got the old scare tactic and even pressure to purchase NOW.