From start to finish. Andrew gave me a lot of good information on my heater, gave me some good options. Jim was great to talk to, our heater stopped working and offered space heaters for the night so my children could sleep warm while we waited to get a whole replacement the next day. The gentleman that came the following day were kind and patient with my noisy house from my toddler asking a million questions to the dogs barking at them all day. Never did they complain or made us feel uncomfortable. It’s always great talking to kind people. Good job for hiring fantastic people. AA service was the second opinion I got that day bc the first company just came in told me it would be $2,000 to replace didn’t offer any other options or gave any opinions. Collected their $109 fee for a five minute diagnostic and left.