Just had a fantastic experience with AA service from start to finish… so felt compelled to send a review because their customer service for servicing my air conditioner (which is on top of a 3 story place with no roof access) was such an efficient, easy, and pleasant experience. Tabby made scheduling so easy through texts. Mark R. was a rockstar technician. He came prepared with my unit’s background info and knew to check in on some things and he seemed to genuinely care how the unit was working. Then he and Sam worked so efficiently together with Sam on the roof doing the checks and taking pics for the records. Their assessment was thorough and they clearly communicated everything so I felt confident in their service. Thanks AA team!